Pet Concierge

Posted 4 years ago

The Pet Concierge position requires someone who is highly organized, possesses great admiration for pets and the role they play as members of their families. In order to effectively perform the job functions, staff will be required to have great attention to detail, and possess the ability to work as a team. Some specific duties include, but are not limited to:  

  • Work in a collaborative environment with fellow pet concierge staff and other departments as needed
  • Assign and perform tasks from Daily Checklists
  • Routinely check on cleanliness of: pets, suites, kennel and play areas etc.
  • Employees will be assigned in:  

o Operations

      • Daily cleaning, feeding, watering and execution of enrichment activities
      • Administer Medications
      • Computer skills
      • Additional tasks associated with the overall care and well-being of pets housed at the facility
      • Participate on behavioral assessments prior to placement of pets in common play areas – report assessment findings  
      • Time management and detail-oriented
      • Highly attentive to organization and cleanliness

o Customer Service

      • Assist clients by phone, email, and in person
      • Cashier duties
      • Manage client registration and veterinarian records
      • Check-in and check-out clients
      • Schedule pet’s activities according to client/facility specifications
      • Monitor enrichment activities and help promote services with clients
      • Ensure all pets’ belongings are accounted for and maintained in sanitary conditions
      • Prepare paperwork for next day’s business
      • Give clients/potential clients facility tours
      • Highly proficient computer and typing skills
      • Ability to multi-task and provide exceptional customer service

o Daycare

      • Ability to observe, monitor, and direct dogs in a group setting
      • Preferred knowledge of dog behavior
      • Give love and attention to dogs
      • Maintain a sanitary environment in our indoor and outdoor play areas
      • Ability to stand for long periods of time
      • Create and safe and fun experience for our pets
      • Generate written reports for medical and behavioral concerns
  • QUALIFICATIONS  To perform this job successfully, an individual must be self-motivated and able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  
  • EDUCATION AND EXPERIENCE High school, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 2 years related experience and/or training.
  • SKILLS:
    • COMMUNICATION SKILLS Ability to effectively communicate information and respond to questions in person-to- person and small group situations customers, clients, general public and other employees of the organization.  
    • MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.  
    • CRITICAL THINKING SKILLS Ability to solve practical problems and deal with a variety of known variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram formats.  
    • PLANNING Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own/team’s work;
    • DECISION MAKING Performs work operations which permit frequent opportunity for decision-making
    • USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS Regular use of complex machines and equipment (desktop/laptop computer and software, etc.)  
    • PUBLIC CONTACT Regular contacts with clients
    • PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations. While performing the functions of this job, the employee is regularly required to stand, use hands to finger, handle, or feel; and frequently required to walk, reach with hands and arms, talk or hear; occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl, smell. The employee must occasionally lift and/or move more than 50 pounds;  While performing the functions of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually loud.

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